I'm currently supporting Toyota Financial Services' enterprise IBM Connect:Direct environments across z/OS and Windows, keeping secure file movement, batch operations, monitoring, recovery, and incident response running in a 24x7 production model.
I bring 12+ years of production-support experience across IBM WebSphere, Oracle WebLogic, IBM MQ, Apache HTTP Server, and IBM InfoSphere MDM. At Kaiser Permanente, I administered clustered middleware environments, deployed enterprise applications, configured JVM, JDBC, JMS, SSL/TLS, and messaging resources, and supported upgrades and modernization efforts.
I troubleshoot the operational issues that affect critical services, from ABENDs, return codes, and stalled Connect:Direct transfers to JVM memory leaks, deployment failures, MQ connectivity, and WebSphere cluster problems. I work closely with application, database, network, security, infrastructure, and vendor teams through incidents, maintenance, disaster recovery, and root-cause analysis.
I also administered Salesforce Sales Cloud, including access controls, Flows, reports, dashboards, data management, SOQL analysis, and user support. I value proactive monitoring, practical automation, clear runbooks, and reliable handoffs that improve service stability.
