RH
Open to opportunities

Rashonna Hills

@rashonnahills

Motivated professional with extensive experience in customer service.

United States

What I'm looking for

I am looking for a position with growth opportunities where I can apply my skills in customer service and team leadership.

I am a motivated and dependable professional with extensive experience in customer service, educational support, and administrative roles. Known for being a reliable team player, I possess excellent communication skills and a strong work ethic. I have demonstrated the ability to manage multiple priorities, support diverse customer needs, and contribute to high-performing teams.

Currently, I work as an Instructional Assistant at the Pottstown School District, where I support classroom instruction and assist students with academic and behavioral needs. My previous roles include working as an Advisor at Conduent and a Tier 1 Agent at Concentrix, where I honed my skills in customer service and problem resolution. I am eager to grow within a company that values dedication, leadership, and continuous improvement.

Experience

Work history, roles, and key accomplishments

PD
Current

Instructional Assistant

Pottsgrove School District

Oct 2023 - Present (1 year 7 months)

Supported classroom instruction and assisted students with academic and behavioral needs. Collaborated with teachers and staff to maintain a productive learning environment and monitored student progress.

CO

Advisor

Conduent

Jul 2022 - May 2023 (10 months)

Assisted customers with inquiries, complaints, and service issues. Resolved complex concerns efficiently and maintained accurate records while adhering to compliance standards.

IN

Customer Service Representative

Inspiritec

Jul 2021 - Nov 2021 (4 months)

Responded to inbound calls and emails related to healthcare services. Maintained up-to-date knowledge of policies and procedures and delivered high-quality service in a fast-paced call center environment.

TH

Nutrition Aide

Tower Health

Jul 2018 - Nov 2018 (4 months)

Prepared and delivered meals to patients based on dietary requirements. Ensured kitchen and food safety standards were met and communicated effectively with healthcare staff and patients.

TH

Sales Associate / Cook

Turkey Hill

Dec 2017 - Jun 2018 (6 months)

Managed front-line customer service and food preparation. Maintained cleanliness and organization of store and kitchen areas, handling transactions and balancing cash drawers.

KD

Line Worker

Kiwi CEI Douglassville

Jun 2016 - Oct 2016 (4 months)

Operated assembly line equipment and packaged products. Ensured product quality and followed safety procedures.

WB

Cashier / Cook

Wayback Burgers

Nov 2015 - May 2016 (6 months)

Greeted customers, processed orders, and prepared food. Maintained a clean and welcoming environment and provided friendly service in a fast-paced setting.

Education

Degrees, certifications, and relevant coursework

PS

Potsgrove High School

High School Diploma, General Education

2009 - 2013

Completed a comprehensive high school curriculum, focusing on core academic subjects. Earned a High School Diploma upon graduation.

Tech stack

Software and tools used professionally

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Rashonna Hills - Instructional Assistant - Pottsgrove School District | Himalayas