Rashonna Hills
@rashonnahills
Motivated professional with extensive experience in customer service.
What I'm looking for
I am a motivated and dependable professional with extensive experience in customer service, educational support, and administrative roles. Known for being a reliable team player, I possess excellent communication skills and a strong work ethic. I have demonstrated the ability to manage multiple priorities, support diverse customer needs, and contribute to high-performing teams.
Currently, I work as an Instructional Assistant at the Pottstown School District, where I support classroom instruction and assist students with academic and behavioral needs. My previous roles include working as an Advisor at Conduent and a Tier 1 Agent at Concentrix, where I honed my skills in customer service and problem resolution. I am eager to grow within a company that values dedication, leadership, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Instructional Assistant
Pottsgrove School District
Oct 2023 - Present (1 year 7 months)
Supported classroom instruction and assisted students with academic and behavioral needs. Collaborated with teachers and staff to maintain a productive learning environment and monitored student progress.
Advisor
Conduent
Jul 2022 - May 2023 (10 months)
Assisted customers with inquiries, complaints, and service issues. Resolved complex concerns efficiently and maintained accurate records while adhering to compliance standards.
Tier 1 Agent
Concentrix
Jan 2022 - Jul 2022 (6 months)
Delivered technical and general support to customers via phone and chat. Troubleshot common issues and escalated unresolved problems while consistently meeting performance metrics.
Customer Service Representative
Inspiritec
Jul 2021 - Nov 2021 (4 months)
Responded to inbound calls and emails related to healthcare services. Maintained up-to-date knowledge of policies and procedures and delivered high-quality service in a fast-paced call center environment.
Nutrition Aide
Tower Health
Jul 2018 - Nov 2018 (4 months)
Prepared and delivered meals to patients based on dietary requirements. Ensured kitchen and food safety standards were met and communicated effectively with healthcare staff and patients.
Sales Associate / Cook
Turkey Hill
Dec 2017 - Jun 2018 (6 months)
Managed front-line customer service and food preparation. Maintained cleanliness and organization of store and kitchen areas, handling transactions and balancing cash drawers.
Line Worker
Kiwi CEI Douglassville
Jun 2016 - Oct 2016 (4 months)
Operated assembly line equipment and packaged products. Ensured product quality and followed safety procedures.
Cashier / Cook
Wayback Burgers
Nov 2015 - May 2016 (6 months)
Greeted customers, processed orders, and prepared food. Maintained a clean and welcoming environment and provided friendly service in a fast-paced setting.
Education
Degrees, certifications, and relevant coursework
Potsgrove High School
High School Diploma, General Education
2009 - 2013
Completed a comprehensive high school curriculum, focusing on core academic subjects. Earned a High School Diploma upon graduation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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