himanshu dev
@himanshudev1
I resolve complex SaaS support cases and help users succeed independently.
IndiaWhat I'm looking for
I've supported users across Clipboard Health's SaaS marketplace and Amazon Seller Central, resolving onboarding, account, payment, listing, and platform issues for global users.
At Amazon, I achieved a 100% Issue Resolution Rate for 11 consecutive months by owning complex cases end to end. I also maintained 100% CSAT for 13 consecutive months while supporting customers through voice, email, chat, and video.
I work remotely across CX, Finance, and Operations teams to remove user friction, maintain accurate case records, and enable self-service through clear guidance.
Experience
Work history, roles, and key accomplishments
Supported healthcare professionals using Clipboard Health's SaaS marketplace platform, providing written email guidance on documentation and onboarding status. Worked with CX, Finance, and Operations teams to resolve onboarding blockers and secure document approvals.
Supported sellers on Amazon Seller Central, resolving account, payment, listing, and platform functionality issues. Investigated catalog and pricing issues, managed high volume caseload using CRM and Zendesk, and achieved 100% Issue Resolution Rate for 11 months.
Provided support through voice, email, chat, and video for order, delivery, refund, payment, and account inquiries. Used Zendesk and internal tools to manage interactions and drive self-service resolutions, maintaining 100% CSAT for 13 months.
Education
Degrees, certifications, and relevant coursework
GLA University
Bachelor of Technology, Computer Science Engineering
2022 -
Grade: 7.79
Pursuing a Bachelor of Technology in Computer Science Engineering with a CGPA of 7.79.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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