Open to opportunities

Rashmi Mirani

@rashmimirani

Message

I manage compliant patient-support and co-pay assistance workflows for specialty pharmaceutical services.

Canada

Message

What I'm looking for

I'm looking to contribute my patient-support, co-pay assistance, compliance, quality auditing, and stakeholder coordination experience in healthcare or specialty pharmaceutical operations.

At Innomar Strategies, I manage co-pay and specialty medication assistance, patient onboarding, prescription processing, and appointment scheduling for specialty pharmaceutical services. I work directly with physicians, clinics, pharmacies, and insurers to resolve access and reimbursement barriers and keep treatment pathways on schedule.

As a subject-matter expert and trainer, I onboard new team members, conduct monthly quality audits, and report adverse events to Health Canada within regulatory timelines. I also improved co-pay ordering workflows to reduce processing delays and recurring audit errors.

Previously, I delivered healthcare market research at Sutherland Global Services and managed insurance client accounts at Willis Towers Watson, combining data analysis, compliance, quality assurance, and stakeholder coordination.

Experience

Work history, roles, and key accomplishments

Current

Administration & Co-Pay Assistant

Current

Innomar Strategies

May 2022 - Present (4 years 3 months)

Act as subject-matter expert and trainer for the co-pay assistance team, onboarding new joiners and running monthly quality audits. Manage co-pay and specialty medication assistance, resolve access and reimbursement issues, and report adverse events to Health Canada.

Patient Onboarding Prescription processing Appointment Scheduling Quality Audits Regulatory Compliance Insurance Verification Process Improvement Data Analysis And Reporting Stakeholder Coordination

Senior Research Associate

Sutherland Global Services

Apr 2018 - Jul 2021 (3 years 3 months)

Delivered healthcare market research for pharmaceutical and healthcare clients, analyzing payer policies, reimbursement programs, and drug access trends. Translated findings into actionable recommendations and ran quality assurance reviews on deliverables.

Market Research Payer Policy Review Reimbursement Programs Drug Access Trends Data Analysis Quality Assurance Reporting

Associate

Willis Towers Watson

Apr 2015 - Apr 2017 (2 years)

Managed a portfolio of client accounts, overseeing insurance operations and ensuring compliance. Served as primary liaison for stakeholders, resolved complex insurance inquiries, and trained new employees on operational procedures.

Account Management Insurance Operations Compliance Stakeholder Management Training