Rashidat Olasumbo
@rashidatolasumbo
Customer support specialist de-escalating high-stress issues and translating technical details into clear guidance.
NigeriaWhat I'm looking for
I’ve spent 5 years delivering responsive, empathetic customer support across email, phone, and virtual/video channels. At Zazaluxe Ng, I de-escalated high-stress disputes, translated complex product specs into non-technical guidance, and helped drive a 15% increase in cross-selling and upselling.
Before that, I owned end-to-end customer experience at Diva Cakes and Confections, resolving escalated inquiries with 100% SLA adherence and onboarding/training new representatives to standardize service protocols. I also improved support routing at Bismitop Global Ventures and managed sensitive client data with full integrity during system migrations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Zazaluxe Ng
Jan 2025 - Jan 2026 (1 year)
Provided multi-channel customer support via email and virtual calls, de-escalating disputes and simplifying product specifications to drive cross-selling and upselling revenue.
Customer Support Specialist
Diva Cakes and Confections
Mar 2021 - Nov 2024 (3 years 8 months)
Owned end-to-end customer experience across multiple channels, onboarded and trained new representatives, and resolved escalated inquiries with 100% SLA adherence.
Customer Service Representative
Bismitop Global Ventures
Jan 2019 - Sep 2020 (1 year 8 months)
Exceeded KPIs for handle time and first-call resolution by 20%, managed sensitive client data during system migrations, and implemented a high-priority routing system.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Secretarial Administration
Bachelor of Science in Secretarial Administration from Tai Solarin University of Education, Ijagun, Nigeria, completed in 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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