Looking for a job

Raquel De Jesús

@raqueldejess

Digital Manager and Product Owner at APAP who grew digital adoption 20% and reduced branch traffic 30%.

At ASOCIACIÓN POPULAR DE AHORROS Y PRÉSTAMOS (APAP), I led the deployment and evolution of digital channels for Personal Banking and Business Banking. In the first year, adoption increased 20% and in-branch foot traffic fell 30%.

I coordinated with Business, Technology, Operations, Risk, and Regulatory Compliance teams to shape the digital roadmap and deliver segment-specific value propositions. I also coordinated post-launch measurement of product usage, adoption, and profitability.

Earlier, at M1 LIMITED (SINGAPORE), I headed contactless NFC payment product launches including M1 Prepaid MasterCard and DBS One.Tap. At VERIZON DOMINICANA, I managed enterprise technology product lifecycles and raised CSAT from 60% to 85%.

Experience

Work history, roles, and key accomplishments

Digital Manager & Product Owner

Asociación Popular de Ahorros y Préstamos (APAP)

Jan 2021 - Jan 2026 (5 years)

Spearheaded the deployment and evolution of digital channels for Personal and Business Banking, achieving a 20% increase in user adoption within year one and reducing in-branch foot traffic by 30%. Coordinated with Business, IT, Operations, Risk, and Regulatory Compliance teams to ensure agile delivery and post-launch monitoring.

Digital Strategy Product Ownership Agile Scrum Analytics KPI Metrics Cybersecurity NFC Regulatory Compliance Risk Mitigation

Business Marketing Specialist (Corporate Segment)

Altice Dominicana

Jan 2018 - Jan 2020 (2 years)

Led the renewal of the B2B portfolio, achieving 95% retention across corporate accounts through structured, segment-specific offers. Collaborated with sales and product teams to guarantee commercial and financial goals.

B2B Marketing Portfolio Management Customer Retention Sales Collaboration Product Strategy

Product Development Manager

F2TC Cybersecurity

Jan 2016 - Jan 2018 (2 years)

Designed and positioned the cybersecurity and cloud managed services solution portfolio for the corporate segment. Supported sales forces during complex negotiations and spearheaded technical execution of initial client Site Surveys.

Cybersecurity Cloud Services Product Development Sales Support Technical Implementation

Senior Product Development Executive (International Assignment)

M1 Limited (Singapore)

Jan 2010 - Jan 2016 (6 years)

Headed contactless NFC payment product launches including M1 Prepaid MasterCard and DBS One.Tap for public transit and retail. Implemented Direct Carrier Billing (DCB) payment schemes integrated with Google Store and Microsoft, and coordinated national digital TV support and high-availability Data Center services.

NFC Mobile Payments Product Development Carrier Billing (DCB)Data Center Services Digital TV

Senior Product Management & Development Analyst

Verizon Dominicana

Jan 2000 - Jan 2010 (10 years)

Managed the full end-to-end lifecycle of enterprise technology products (VoIP, Security, Data Center), raising Customer Satisfaction (CSAT) scores from 60% to 85%. Created the corporate technology accreditation program for key vendor partners (Cisco, Fortinet, Avaya, Huawei, Alcatel-Lucent).