Raphael Speltri
@raphaelspeltri
Remote Customer Support & Technical Support | Salesforce Service Cloud | HubSpot CRM | HealthTech & MedTech | LATAM & EU Time Zones
BrazilWhat I'm looking for
Transitioning professional with 13+ years of hands-on experience solving complex, high-stakes problems — now bringing that same precision and calm to Remote Customer Support and Technical Support roles. As an Oral and Maxillofacial Surgeon, I built a career around exactly what support teams need every day:
✅ Diagnosing problems fast and accurately under pressure
✅ Communicating complex information clearly to non-technical users
✅ Managing multiple cases simultaneously across channels
✅ Documenting every interaction with precision and compliance
✅ Staying calm and solution-focused in high-stakes situations TOOLS & PLATFORMS
→ Salesforce Service Cloud & Omni-Channel (Trailhead — In Progress)
→ HubSpot CRM | Sales Hub & Service Hub Certified (2026)
→ CRM Fundamentals — Great Learning Academy (2026)
→ Digital chat support | Technical writing | Canned responses
I'm actively targeting remote Chat & Email Support and Technical Support roles at SaaS, HealthTech, or MedTech companies that value structured thinkers who communicate exceptionally well in writing.
📍 São Paulo, Brazil | Available for LATAM & EU remote roles
Experience
Work history, roles, and key accomplishments
Oral & Maxillofacial Surgeon
Private Practice & Partner Clinics
Jan 2012 - Present (14 years 5 months)
Managed specialized surgical workflows across a private practice and partner clinics, diagnosing and planning complex oral and maxillofacial interventions with a systematic approach. Provided pre- and post-operative digital technical support and coordinated between surgical teams, clinics, and medical suppliers.
Education
Degrees, certifications, and relevant coursework
SLM (Implantology)
Specialization, Implantology
Completed a specialization in Implantology at SLM.
FORP-USP
Bachelor of Dental Surgery (B.D.S.), Dentistry
Earned a Bachelor of Dental Surgery (B.D.S.) at FORP-USP.
IOA (Oral and Maxillofacial Surgery)
Residency/Specialization, Oral and Maxillofacial Surgery
Completed a residency/specialization in Oral and Maxillofacial Surgery at IOA.
Tech stack
Software and tools used professionally
Availability
Location
Brazil
Portugal
Germany
Ireland
Netherlands
SpainSalary expectations
Social media
Job categories
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