Open to opportunities

Raphaelle Schenk

@raphaelleschenk

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Marketing Manager and ambassador with client-focused communication, organization, and growth-driven campaigns.

United States

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What I'm looking for

I’m looking for a remote, performance-based role where I can own client communication, support sales and community growth, and use market research plus organized systems to improve messaging, engagement, and retention.

I’m a Marketing Manager and ambassador who thrives in fast-paced, remote-ready environments where clear client communication and strong organization make the difference. At Schenk Wines USA, I launched a USA startup with a team of 8, building long-term distribution and retail relationships, while communicating directly with clients and partners to explain offerings and support events and social media campaigns.

I pair outreach with research and measurable execution—conducting in-depth industry and demographic research, identifying patterns for market positioning, implementing systems to capture and share insights, and maintaining organized records for contacts, research, and reporting. Earlier, I managed daily customer communication as a Social Media Manager, resolving inquiries, tracking engagement metrics, and improving retention through consistent interaction, and I also supported logistics and translation in high-touch fashion events.

Experience

Work history, roles, and key accomplishments

Ambassador & Marketing Manager

Schenk Wines USA

Jan 2021 - Jan 2025 (4 years)

Launched a USA startup with a team of 8, acquiring hundreds of long-term distribution and retail clients. Managed client/partner communication, supported outreach via email and events, and improved marketing execution through research, reporting, and new information-sharing systems.

Client Communication Relationship Building Market Research Sales Support Record keeping Remote Collaboration Time Management Marketing Strategy

Event Assistant & Translator

AALTO, ALYX, Semiotics, Rodan & Fields, Formshow

Jan 2019 - Jan 2023 (4 years)

Delivered customer service in fast-paced settings while translating communication between English and French. Supported scheduling, logistics, and coordination, resolving last-minute issues to keep events running smoothly.

Customer Service English French Translation Event Logistics Scheduling Coordination Multitasking Problem Solving

Social Media Manager

Asa Shick, Jai Stoeckli, Lounge and Glow

Jan 2018 - Jan 2023 (5 years)

Managed daily customer communication via messages and comments, resolving inquiries professionally and supporting engagement. Tracked performance metrics and maintained organized reporting to improve retention and customer experience.

Customer Support Social Media Management Community Engagement Engagement & Retention Building Analytics Reporting Inbox Management Record keeping