Raphaelle Njayedi
@raphaellenjayedi
Bilingual customer service representative at EliteWeld Industries, preparing client quotations and coordinating permits while supporting customers in English and French.
CanadaWhat I'm looking for
At Concentrix, I supported the Mercedes-Benz account, handling an average of 60 inbound and 30 outbound calls and recording notes in AVAYA. At Superior Propane, I responded to customers by phone, mail, and email, followed complaints through to resolution, and arranged technician visits through the field service system.
In my current role at EliteWeld Industries, I prepare client quotations and coordinate permits with the City of Calgary while tracking deadlines. I also support Rapha House Foundation with documents, its database, and events, and bring customer service experience, fluency in French and English, and legal training from Cameroon and the University of Calgary.
Experience
Work history, roles, and key accomplishments
Support Team Member
Rapha House Foundation
Support the team with documents, database, and events.
Client Quotation Coordinator
EliteWeld Industries
Prepare client quotations, coordinate permits with the City of Calgary, and keep track of deadlines.
Customer Service Representative
Superior Propane
Answered customers by phone, mail, and email, and stayed with each complaint until it was settled. Sent technicians on site through the field service system when equipment needed checking or repair.
Customer Service Representative
Worked on the Mercedes-Benz account, handling an average of 60 inbound and 30 outbound calls and writing clear notes in AVAYA.
Customer Service Agent
Air Canada
Helped customers with enrolment and check-in, using French and other languages to put people at ease.
Education
Degrees, certifications, and relevant coursework
University of Calgary
Legal Training, Law
Currently pursuing legal training at the University of Calgary.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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