Open to opportunities

Raphael Ayeni

@raphaelayeni

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Detail-oriented professional with expertise in customer support and GIS.

Nigeria

Message

What I'm looking for

I am seeking a role that allows me to leverage my skills in customer support and GIS while providing opportunities for professional growth and development.

I am a motivated and detail-oriented professional with over 3 years of experience in customer support and administrative roles. My background includes working with various organizations where I honed my analytical and communication skills. I have a proven track record of delivering superior-quality results, particularly in workflow optimization and strategic scheduling techniques that enhance productivity and efficiency.

Throughout my career, I have demonstrated my ability to manage customer interactions effectively, whether through phone, email, or in-person communication. My experience at the Ogun State Board of Internal Revenue allowed me to develop strong data entry and record-keeping skills while providing essential administrative support. Additionally, my time at the National Space Research and Development Agency (NARSDA) equipped me with practical knowledge in cartography and GIS, further enhancing my technical capabilities.

Experience

Work history, roles, and key accomplishments

Current

Administrative/ Customer Support

Current

National Youth Service Corps (NYSC)

Nov 2023 - Jul 2024 (8 months)

Managed customer communications through phone and email, processed orders, provided information, and maintained organized records. Assisted with marketing efforts and supported team members administratively.

Customer Support Data Entry Communication Order Processing Marketing Support Office Management Problem Solving

Intern

National Space Research and Development Agency (NARSDA)

Feb 2023 - Mar 2023 (1 month)

Conducted mapping activities and assisted fellow interns in map-making. Collaborated with a team to achieve project goals and utilized GPS for coordinate location.

Mapping Team Collaboration Remote Sensing Data Collection Problem Solving

Customer Service

Edibless Cakes Et Al

Jan 2023 - Feb 2023 (1 month)

Responded to customer inquiries via various channels, processed orders, managed payments, and collected feedback. Provided product information and administrative support while managing social media accounts.

Customer Service Order Processing Payments Social Media Management Feedback Communication Administrative Support

Administrative Assistant/ Customer Support

Tsalach Engineering Services

Jan 2018 - Feb 2018 (1 month)

Welcomed visitors, managed phone and email communications, performed data entry, prepared documents, and coordinated meetings and events.

Customer Support Data Entry Event Coordination Communication

Education

Degrees, certifications, and relevant coursework

Federal University Lokoja

Bachelor of Science, Geography

2018 - 2023

Activities and societies: Served as Peer Career Leader, organized group presentations, and provided guidance to fellow students. Participated in training sessions and professional development opportunities.

Studied Geography, focusing on various aspects of the field including cartography, remote sensing, and data visualization. Engaged in practical mapping activities and developed skills in project planning and teamwork.