ranjit singh

I’m an Operational Head with 10+ years of experience in operations management, customer service leadership, team handling, and stakeholder engagement. I’m results-driven and focused on managing premium customer relationships, resolving escalations, and improving service delivery.

In my current role at Connexus Infotech Pvt Ltd, I lead daily operations and service delivery teams, maintain SLA compliance, and use reporting dashboards to monitor performance. I handle escalations, coordinate across departments for a seamless customer experience, and improve customer engagement, satisfaction, and retention through consistent service execution.

Previously, as a Subject Matter Expert at Infotechline Pvt Ltd, I supported customers and internal teams by resolving complex service issues with a customer-first approach. I also trained support teams on process and quality standards, improving turnaround times and customer satisfaction metrics.