Open to opportunities

Randall Flores

@randallflores

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Legal Assistant who keeps complex cases organized and teams moving fast.

Costa Rica

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What I'm looking for

I’m looking for a role where I can manage case files end-to-end, coordinate documents with external facilities, and keep systems organized—communicating clearly with clients under deadlines while supporting the team’s goals.

I’ve spent nearly a decade working across legal, administrative, and customer-facing roles in Costa Rica and Germany, and I’m most focused on legal assistance. I manage case files day-to-day, coordinate with external facilities to request and organize medical records and legal documents, and prepare materials for trial so attorneys have what they need—on time and complete.

I’m the person who keeps track of the details: I update and organize the case management system, act as a point of contact for clients about case status, and stay patient and clear under pressure. My fluency in Spanish and English (with some German from time in Berlin) helps me communicate effectively with people from different backgrounds.

Beyond legal work, I bring experience from fast-paced environments—handling guest needs as a receptionist, supporting customers through calls/chats/emails, and reviewing high volumes of social media content against policy guidelines with careful documentation. Outside of work, I’m learning web development and design through tools like VS Code, GitHub, and Vercel, and I enjoy picking up new systems quickly.

Experience

Work history, roles, and key accomplishments

Legal Assistant

Shaked Law Firm

Jan 2024 - May 2026 (2 years 4 months)

Managed day-to-day legal case follow-ups with clients, attorneys, and third parties to keep matters on schedule. Coordinated requests for medical records and prepared organized trial files while maintaining an up-to-date case management system.

Case Management Case Management Systems Medical Records Coordination Client Communication Record Management

Receptionist

Selina Tamarindo

Feb 2022 - Mar 2023 (1 year 1 month)

Handled guest check-ins and check-outs for a busy hotel and co-living space, supporting guests throughout their stay. Resolved complaints and last-minute issues quickly while arranging tours, lessons, transportation, and local activities.

Reservation Coordination Complaint Resolution Customer Service Scheduling Fast Paced Problem Solving Guest check in out

Content Review Specialist

Accenture

Sep 2021 - Mar 2022 (6 months)

Reviewed high volumes of social media content against client policy guidelines and flagged violations with documented findings. Maintained detailed records of reviewed content and submitted daily reports to the quality assurance team.

Policy Compliance Record keeping Attention To Detail Data Validation Risk Flagging

Customer Service Representative

DHL

Oct 2019 - Feb 2021 (1 year 4 months)

Handled inbound customer requests via calls, chats, and email regarding shipments, delays, and claims. Supported clients with corporate account upgrades and protection plans based on their needs.

Inbound Customer Support Claims Handling Chat Support Customer Service Troubleshooting

Customer Service Representative

Teleperformance

Jan 2017 - Aug 2019 (2 years 7 months)

Supported English-speaking vacation property owners by helping them navigate a rental platform and improve how their listings performed. Resolved a wide range of account and rental strategy questions while adapting quickly to new issues.

Customer Support Rental Platform Support Listing Performance Support Rental Strategy Guidance English Communication Problem Solving Customer Onboarding