Harshdeep Arora
@harshdeeparora
Senior AWS Cloud & DevOps Engineer | 11 Years | Azure | Terraform | CI/CD | GitLab | ITIL 4 | VMware | Multi-Cloud | SRE | Pune
IndiaWhat I'm looking for
I’m a Senior Cloud & Infrastructure Engineer with 11+ years delivering secure, scalable multi-cloud AWS and Azure environments for Fortune 500 enterprises across healthcare, telecom, finance, and media.
I’ve achieved 20% cloud cost reduction, 99.9% uptime across 200+ instances, and 98% SLA compliance through ITIL 4-aligned delivery. I reduce incident response time by 80% by aligning CI/CD automation with enterprise DevOps workflows, while enforcing Zero Trust IAM and least-privilege access.
In my current role at Infosys, I engineered multi-cloud network operations and infrastructure automation across AWS and Azure—optimizing VPC endpoints, security groups, and NACLs to deliver zero network downtime on mission-critical connectivity. I operationalized enterprise DR/BCP using AWS Backup and multi-region replication, achieving RTO < 1 hour and RPO = zero, while using CI/CD-aligned Lambda and EventBridge pipelines to cut manual intervention by 80%.
Before that, I managed 1500+ VMware vSphere VMs and sustained 99.9% availability through HA, DRS, vMotion, SvMotion, and P2V/V2V migrations. I also built SOPs and a Knowledge Base for recurring issues, improving troubleshooting efficiency and strengthening operational governance across Windows Server estates.
Experience
Work history, roles, and key accomplishments
Engineered multi-cloud AWS/Azure network infrastructure and automated provisioning with Terraform and GitLab CI/CD, cutting deployment time 40% while maintaining zero network downtime. Delivered 99.9% uptime across 1,000+ clinical users, reduced MTTR 25% via CloudWatch/AppDynamics and structured RCA, and improved patch compliance with ITIL 4/ServiceNow governance.
Orchestrated lifecycle management of 150+ VMware vSphere VMs to sustain 99.9% availability across Windows Server estates using HA, DRS, vMotion/SvMotion, and P2V/V2V migrations. Improved application response times 10% through targeted CPU/RAM/storage upgrades and maintained 99% system uptime via capacity planning and SLA governance.
Systems Engineer
Vodafone India Services Pvt. Ltd
Dec 2017 - Feb 2020 (2 years 2 months)
Administered large-scale Windows Server and VMware vSphere infrastructure in a 24/7 NOC, sustaining 98% uptime and exceeding 95% SLA compliance with ITIL 4-aligned incident and change management. Authored a knowledge base and SOP library for 50+ recurring errors, reducing troubleshooting cycles 30% and improving throughput 15% via VMware tuning and hardware upgrades.
Managed enterprise Wintel and VMware domains (ESXi/vCenter, HA/DRS, vMotion, P2V/V2V) to sustain high availability for 500+ end users with 97% SLA compliance. Administered Active Directory, DNS, DHCP, and Group Policy (GPO), documenting SOPs that reduced mean resolution time by 30%.
Education
Degrees, certifications, and relevant coursework
C.S.J.M University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) at C.S.J.M University in 2014.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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