At Microsoft, I lead end-to-end release orchestration for Dynamics 365 Sales, coordinating feature, fix, and service updates from readiness planning through production deployment. I align engineering, QA, DevOps, deployment, security, and business stakeholders around schedules, dependencies, risks, approvals, and go/no-go decisions.
I govern release readiness through tested code, documentation, compliance requirements, approvals, and blocker closure. As the Quality point of contact, I track engineering-quality objectives, live-site health, service reliability, customer-support indicators, and operational readiness, while driving security and regulatory work including NetSPI testing and China certification.
Across Microsoft, Hitachi Solutions America, and Best Buy, I’ve led quality engineering, test automation, CRM delivery, production readiness, distributed teams, and complex enterprise releases. I build repeatable processes, runbooks, automation, and knowledge-transfer practices that improve visibility and reduce manual coordination.
