Ramona Abdel Salam

Provided in-home medical and personal care for seniors, including medication administration, insulin injections, oxygen and breathing treatments, lab collections, and sterile tracheotomy care. Managed household operations, appointment scheduling, dietary meal preparation, and ongoing communication with physicians and cardiologists.

Supported residents in a COVID-19 unit by assisting with activities of daily living, safety monitoring, and restorative nursing procedures. Documented vitals and client information, coordinated with nursing staff and the program coordinator, and provided front-line customer service to residents and families.

Delivered doctor-ordered exercise therapy in patients’ homes and supported daily living activities while maintaining bedside manner. Managed wheelchair transfers, catheter care using sterile technique, daily progress tracking, vital recording, and HIPAA-compliant care documentation.

Provided exercise-based physical therapy services, documented patient progress in the Future Health System, and followed doctor-prescribed exercise plans. Handled patient recall and appointment reminder outreach, fitted and trained patients on DME, and supported clinic readiness through sanitation and inventory management.

Acted as the primary customer service contact for merchant compliance issues by reviewing statements, transaction history, and chargebacks. Conducted inbound/outbound outreach to support merchant payment processing, explained PCI compliance requirements, and assisted with terminal equipment upgrade discussions.

Assisted a chiropractic provider by routing appointments, preparing treatment rooms, dispensing and fitting DME, and supporting physical therapy sessions. Documented vitals and medical changes, administered electrical stimulation, maintained weekly inventory and DME supplies, and completed CMS/medical necessity documentation and related coding tasks.

Handled inbound, outbound, and email communications with new and existing patients while updating EHR records and preparing charts for upcoming visits. Coordinated scheduling, insurance verification, co-pay collection and billing support, and performed patient recall and confirmation tasks to support lead follow-up.

Active CPR/BLS certification.

Completed phlebotomy training in Schaumburg, IL and holds active Certified Phlebotomy Technician credentials from both Illinois and the National Healthcare Certification Organization.

Completed nurse assistant training and holds an active Certified Nurse Assistant (CNA) credential.

Earned a Dialysis Technician Certification in 2012.

Completed a clinical internship at the Loyola University Dialysis Clinic.

Studied medical billing and coding from September 2009 to April 2010.