At Spectrum, I built an automated workflow that processes daily defect emails and surfaces reopened defects, agent assignments, and schedule slippage for leadership reporting.
I also maintain three defect dashboards generating roughly 15 metrics for monthly operations meetings. By partnering with the data team on real-time metrics, I help testers prioritize work against approaching deadlines.
At Remedi SeniorCare, I used daily SQL queries to resolve data discrepancies, cutting ticket processing time by 90% and communication delays by 80%. I also built Power Apps and Power Automate workflows for HR onboarding, offboarding, and marketing form intake, eliminating roughly 80% of manual administrative effort.
Earlier, as a Salesforce Developer at The Home Depot, I supported requirements gathering, data models, and stakeholder-facing reports and dashboards. Across these roles, I’ve worked on process automation, reporting, and documentation in technology, healthcare, and operations environments.
