Ram Kumar
@ramkumar9
I build IT infrastructure documentation and AI-enabled workflows for European enterprise teams.
IndiaWhat I'm looking for
I've led IT infrastructure documentation and service optimization for European automotive accounts at Infosys, following Daimler AG's IT services transition.
At Mercedes-Benz Research and Development, I translated and adapted 50+ complex English-German technical manuals, reducing documentation errors by 30%. I also authored more than 100 ITIL-aligned standard operating procedures now used as Infosys global benchmarks.
I spearheaded a €2M application migration, coordinating teams across Germany and India to deliver on time and within scope. My work combines ITIL process design, disaster recovery and business continuity planning, and cross-border coordination.
I've recently applied Generative AI, prompt engineering, and Google Cloud Vertex AI to streamline documentation workflows and support AI-enabled process automation.
Experience
Work history, roles, and key accomplishments
Directed IT infrastructure documentation and service optimization for European automotive client accounts. Integrated AI-assisted workflow automation to streamline technical documentation pipelines.
Principal IT Consultant
Mercedes Benz Research and Development
Jan 2015 - Dec 2021 (6 years 11 months)
Translated and adapted 50+ complex technical manuals between English and German, reducing documentation errors by 30%. Authored over 100 ITIL-aligned Standard Operating Procedures and spearheaded a €2M application migration.
Senior Catalog Associate
Amazon India
Jan 2014 - Dec 2015 (1 year 11 months)
Localized 200+ product specifications, ensuring cultural and linguistic accuracy for Amazon.de customers.
Technical Support & IT Infrastructure Roles
Mphasis
Jan 2004 - Dec 2014 (10 years 11 months)
Supported and maintained critical IT infrastructure across multiple domains, honing core skills in Active Directory and virtualization technologies.
Supported and maintained critical IT infrastructure across multiple domains, honing core skills in Active Directory and virtualization technologies.
Supported and maintained critical IT infrastructure across multiple domains, honing core skills in Active Directory and virtualization technologies.
Education
Degrees, certifications, and relevant coursework
Google AI Professional Certificate, Artificial Intelligence
2026 - 2026
Completed the Google AI Professional Certificate in 2026.
YUVA
YUVA AI for ALL, Artificial Intelligence
2026 - 2026
Completed YUVA AI for ALL in 2026.
University of Helsinki
Elements of AI, Artificial Intelligence
2026 - 2026
Completed Elements of AI from the University of Helsinki in 2026.
Prompt Design in Vertex AI, Artificial Intelligence
2026 - 2026
Completed Prompt Design in Vertex AI in 2026.
Simplilearn
Generative AI Fundamentals, Artificial Intelligence
2026 - 2026
Completed Generative AI Fundamentals from Simplilearn in 2026.
Udemy
Generative AI & Prompt Engineering, Artificial Intelligence
2026 - 2026
Completed Generative AI & Prompt Engineering on Udemy in 2026.
Google AI Essentials, Artificial Intelligence
2026 - 2026
Completed Google AI Essentials in 2026.
Mangalore University
Bachelor's Degree, Hotel Management
Bachelor's Degree in Hotel Management from Mangalore University.
Microsoft
Microsoft Certified IT Professional (MCITP), Information Technology
Microsoft Certified IT Professional (MCITP) certification.
Goethe-Institut
Goethe-Zertifikat Deutsch B1, German Language
Goethe-Zertifikat Deutsch B1 certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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