Mahesh More

Leading AI automation and workflow consulting engagements for IT and non‑IT organizations.

Designed and implemented agentic AI systems, improving enterprise efficiency by 20%.

Delivered generative AI media solutions (image, video, voice) for marketing and recruitment firms.

Provided project governance, risk mitigation, and vendor coordination across hybrid delivery models.

Delivered 330+ enterprise storage and NetBackup deployments at global data centers (clients: Walmart, HSBC, Samsung, Petronas, Japan Police, HDFC Bank).

Managed budgets up to USD 300K per project, achieving 12–15% cost optimization through vendor negotiations.

Established governance frameworks, RAID logs, and change management processes.

Maintained a 97.8% project success ratio across global de

Apr 2010 – Oct 2013

Delivered Tier‑3 technical support for Microsoft Networking technologies (Active Directory, DNS, DHCP, TCP/IP, Windows Server).

Improved CSAT scores by 10–15% through structured troubleshooting and process improvements.

Awarded Best Support Engineer & Special Recognition Award for technical excellence.

Operational & Team Leadership: Directed daily operations for a team of 18–22 technical support representatives, ensuring SLA compliance, KPI achievement, and consistent service quality.

Performance Management & Coaching: Improved efficiency and reduced Average Handling Time (AHT) through structured coaching, mentoring, and feedback programs.

Training & Capability Development: Partnered with trai

Managed teams, drove SLA adherence, and improved service quality.

Earned Extra Miler Award and led Best Performing Team for consecutive quarters.

Worked as Customer Support Executive at Dishnet DSL Ltd..

Worked as Customer Care Executive at BPL Mobile Services.

May 2026

Dec 2024 · Expires Dec 2027

Aug 2021

May 2016