Open to opportunities

Ramal Yousaf

@ramalyousaf

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Dedicated administrative assistant with strong clerical and management skills.

Pakistan

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What I'm looking for

I am seeking a role that offers growth opportunities and a collaborative work environment.

I am a motivated professional with a background in administrative assistance and team management. Currently, I work as an Upper Division Clerk at the Federal Board of Revenue, where I provide crucial support in office management and clerical tasks. My experience includes maintaining records, supervising tasks, and leading teams to ensure operational efficiency.

Previously, I served as a Floor Manager at Captech International Marketing Solutions, where I oversaw daily operations at a call center. My role involved training and coaching team members, managing client communications, and implementing initiatives to enhance service quality. I have a strong command of technical skills, particularly in MS Office and Canva, which I utilize to streamline processes and improve productivity.

Experience

Work history, roles, and key accomplishments

Current

Upper Division Clerk

Current

Federal Board of Revenue (FBR)

Apr 2022 - Present (3 years 4 months)

Working as Administrative Assistant, providing assistance in Office Management, Task Supervisions, Team lead, Task Presentations, Maintaining & Keeping records regarding work, Have experience in overall Clerical Work. Extensive use of Technical Skills like MS Office (Excel, Word, Power Point) and Canva.

Office Management Task Supervision Team Leadership Record keeping MS Office Canva Clerical Work

Floor Manager

Captech International Marketing Solutions

Feb 2022 - Jun 2025 (3 years 4 months)

Supervised and managed daily operations at the call center, efficiently booking appointments for car detailing clients in the USA & Canada. Managed a team of representatives, providing training, coaching, and support to enhance performance and customer service. Monitored call center metrics and implemented initiatives to improve service quality and operational efficiency.

Team Leadership Customer Service Appointment Setting Performance Monitoring Efficiency Improvement Client Communication

Team Lead

Hello International Marketing Solutions (HIMS)

Jun 2018 - Jan 2022 (3 years 7 months)

Worked on DME (Medical) and DUCT CLEANING Campaigns. Provided appointment consulting and virtual assistance for companies based in the USA and Canada.

Duct Cleaning Campaigns Virtual Assistance Customer Service Client Communication

Volunteer

AKHUWAT Cloth Bank

Worked as a volunteer in AKHUWAT Cloth Bank.

Volunteering Community Service Support

Data Management Assistant

New Apostolic Church, Pakistan

Working as a Data Management (Asst.) in New Apostolic Church, Pakistan (In the supervision of District Canada).

Data Management Administrative Support Record keeping

Education

Degrees, certifications, and relevant coursework

Quaid-e-Azam University

Bachelor of Science, Double Mathematics & Physics

2016 - 2018

Achieved a 2nd Division in B.Sc. with a focus on Double Mathematics and Physics. This program provided a strong foundation in quantitative analysis and scientific principles.

Islamabad College for Boys, F-8/4, Islamabad

F.Sc (Pre-Engineering), Mathematics, Chemistry & Physics

2014 - 2016

Completed F.Sc with a 1st Division, specializing in Mathematics, Chemistry, and Physics. This pre-engineering curriculum prepared for advanced studies in scientific and technical fields.

Islamabad School for Boys, G-10/3, Islamabad

Matric (Computer Science), Mathematics, Chemistry, Physics, Computer Science

2012 - 2014

Obtained a 1st Division in Matriculation, with a focus on Mathematics, Chemistry, Physics, and Computer Science. This foundational education provided early exposure to scientific and computational concepts.