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Ramage Ragi

@ramageragi

Operations Coordinator at Treat Trip who supported customer bookings, partner onboarding, and operational workflow improvements.

Egypt

Message

At Treat Trip, I supported daily operations by responding to customer inquiries, coordinating bookings, and keeping communication moving between clients, partners, and service providers.

I also assisted with partner onboarding and worked with the digital agency on website updates and marketing plans. As the company scaled, I helped design, document, and improve operational workflows.

Earlier, I coordinated school orientation days at University Finder by Zurwah and researched potential clients and maintained lead records at TransformUs Software House. As a freelancer on Upwork, I researched and wrote more than 90 topics for a client.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Upwork Platform

Feb 2022 - Present (4 years 9 months)

Researched and wrote over 90 topics to deliver a set of articles to the client.

Research Writing

Project Coordinator

Treat Trip

Oct 2025 - Dec 2025 (2 months)

Provided operations support by monitoring and responding to inquiries across multiple channels, coordinated customer bookings and follow-ups, and assisted in onboarding new partners. Supported marketing activities and played a key role in process building and improving operational workflows.

Operations Support Customer Service Communication Skills Coordination Onboarding Marketing Support Process Improvement Administrative Support

Operations Facilitator

University Finder by Zurwah

Apr 2025 - Jul 2025 (3 months)

Coordinated and facilitated orientation days for parents and students at schools, and handled internal operations.

Coordination Facilitation Operations

TeleSales & Lead Generator

TransformUs Software House

Sep 2024 - Feb 2025 (5 months)

Researched and identified potential clients through various channels, initiated contact with leads, maintained a database of leads, and set appointments for sales representatives. Recorded and updated lead details in the CRM system.

Lead Generation Cold Calling Email outreach LinkedIn CRM Sales Communication Skills

Sales Advisor

New Avenue Real Estate Consultancy

Dec 2023 - May 2024 (5 months)

Stayed updated on properties and market trends, understood client needs, identified and engaged potential buyers, arranged site visits, assisted in negotiations, and maintained client relationships. Analyzed market trends and tracked interactions in CRM.

Sales Customer Relationship Management Market Analysis Negotiation CRM Communication Skills

HR Coordinator (Internship)

Orascom Construction PLC

Jul 2022 - Aug 2022 (1 month)

Assisted in sourcing candidates, screening resumes, and scheduling interviews. Helped with new hire documentation, orientation sessions, and employee integration, and maintained employee records and HR databases.

Recruitment Resume screening Interview Scheduling Onboarding HR Administration Database Management