Raktim Nath User
@raktimnathuser
Senior Technical Program Manager driving enterprise AI-powered operational excellence.
IndiaWhat I'm looking for
I’m a Senior Technology and AI Transformation leader with 20 years’ experience delivering enterprise-scale platforms, leading global engineering teams, and driving AI-powered operational excellence. I focus on practical outcomes—cost reduction, faster incident recovery, and dependable delivery governance across complex environments.
At Tata Consultancy Services, I lead cross-functional programs for Fortune 500 clients, including Apple Inc., across India, US, and Europe. I reduced project management overhead by 35% using LLM-based status reporting and built an AI Project Intelligence Platform integrating Jira, Slack, and Confluence to improve executive visibility and delivery confidence.
On mission-critical Apple enterprise B2B operations, I owned program governance for 10,000+ business partners with 99.9% SLA adherence. I spearheaded AI-powered incident resolution, driving a 60% reduction in MTTR and orchestrating automation across 500+ weekly incidents—cutting manual triage by 70% without headcount growth—while building an AWS CloudWatch + Bedrock AIOps observability platform delivering $400K+/year in operational cost avoidance.
Earlier, as a Technical Lead in the insurance domain, I owned architecture and engineering standards, grew teams from 8 to 25+, and led monolith-to-microservices decomposition with CI/CD adoption—reducing release cycle timelines by 30%. I’m passionate about Responsible AI with human-in-the-loop checkpoints, auditability, and enterprise-ready governance.
Experience
Work history, roles, and key accomplishments
Led end-to-end delivery execution across 8+ engineering teams and 15+ workstreams for Apple across India, US, and Europe, driving a 35% reduction in project management overhead (saving 200 person-hours/month) via LLM-based status reporting and automated stakeholder communications. Built an AI Project Intelligence Platform integrating Jira, Slack, and Confluence, and used AI-generated risk insights
Owned program governance and delivery accountability for Apple’s enterprise B2B operations ecosystem (10,000+ partners, 99.9% SLA) processing millions of transactions/month across US, EU, and APAC. Drove AI-powered incident resolution, reducing MTTR by 60% (P1 resolution from 4 hours to under 90 minutes) and improving first-contact resolution by 45%, and delivered an AWS-based AIOps observability
Served as technical owner for an enterprise insurance platform supporting 5M+ policyholders, defining architecture and engineering standards while leading distributed delivery across UK and India. Drove monolith-to-microservices decomposition with CI/CD adoption, reducing release cycle timelines by 30%, improving fault isolation, and strengthening code review and test coverage gates to reduce prod
Developed and supported enterprise web applications for global BFSI and technology clients, contributing across requirements, architecture, development, QA, deployment, and production support for high-availability systems. Applied Java-based enterprise development patterns to deliver client solutions across multiple geographies.
Education
Degrees, certifications, and relevant coursework
Basaveshwar Engineering College
Bachelor of Engineering, Computer Science
Earned a B.E. in Computer Science from Basaveshwar Engineering College. Completed the program in 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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