Mahak Khandelwal
@mahakkhandelwal
Customer support specialist helping clients onboard and troubleshoot API-integrated products across B2B platforms.
IndiaWhat I'm looking for
I’ve been providing front-line support for API-integrated products at HABYTT, handling client onboarding and integration questions end-to-end while triaging and escalating API-specific issues with engineering.
Earlier, at IndiaMART Intermesh Ltd., I managed buyer and seller inquiries across calls, chat, and email, coordinated cross-department escalations, and helped resolve issues while keeping CSAT high. I also improved customer satisfaction at scale at ARTERNSPVT.LTD. through prompt, accurate troubleshooting and service improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Habytt
Oct 2025 - Present (10 months)
Provided frontline support for API-integrated products, resolving client onboarding and integration queries end-to-end. Collaborated with engineering teams to triage and escalate API-specific issues, reducing average resolution time.
Customer Support Specialist
Indiamart Intermesh Ltd.
Mar 2025 - Oct 2025 (7 months)
Managed buyer and seller inquiries across calls, chat, and email on one of India's largest B2B platforms. Resolved escalated issues by coordinating cross-departmentally, consistently achieving high CSAT scores.
Customer Support Representative
Arterns Pvt. Ltd.
Mar 2024 - Mar 2025 (1 year)
Improved customer satisfaction by 20% through prompt and accurate issue resolution at scale. Analyzed support ticket patterns to identify recurring pain points and streamlined triaging workflows to reduce response time.
Education
Degrees, certifications, and relevant coursework
Shri Varshney College
Master of Commerce, Commerce
2022 - 2024
Grade: 7.79 GPA
Master of Commerce (M.Com) degree from Shri Varshney College with a GPA of 7.79.
Shri Varshney College
Bachelor of Commerce, Commerce
2019 - 2022
Grade: 74.27%
Bachelor of Commerce (B.Com) degree from Shri Varshney College with 74.27%.
Maharishi Vidya Mandir
Intermediate, General
2018 - 2019
Grade: 77.8%
Intermediate (Class XII) from Maharishi Vidya Mandir with 77.8%.
Maharishi Vidya Mandir
High School, General
2016 - 2017
Grade: CGPA 8.2
High School (Class X) from Maharishi Vidya Mandir with CGPA 8.2.
Availability
Location
IndiaAuthorized to work in
Job categories
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