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Raki Faturahman

@rakifaturahman

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Experienced Network Engineer specializing in Mikrotik routing, hardware installation, and technical support.

Indonesia

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What I'm looking for

I seek a hands-on network/IT role where I can maintain and optimize infrastructure, collaborate with vendors, grow technically, and solve complex connectivity issues.

I am a Network Engineer with hands-on experience deploying and maintaining network infrastructure across large retail environments, supporting over 600 outlets and achieving a 99% uptime SLA. I install, configure, and repair hardware including routers, switches, firewalls, printers, CCTV systems, and PCs, and I proactively monitor networks to resolve issues before they impact operations.

I hold MTCNA certification and bring strong troubleshooting, vendor-collaboration, and communication skills to technical support roles. I am curious and analytical, focused on continuous learning and improving network performance while providing clear support to both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Network Technician

Current

PT Indomarco Prismatama

Jan 2019 - Present (7 years 5 months)

Maintained network connectivity and hardware for 600+ retail outlets, achieving a 99% uptime SLA; installed and configured routers, switches, firewalls, printers, CCTV and PCs while providing timely end-user technical support and troubleshooting.

Mikrotik TCP IP Maintaining Networks Troubleshooting Windows Microsoft Office

Hardware Technician

SMK Bina Insani

Jan 2013 - Jan 2016 (3 years)

Performed regular maintenance, installation and repair of printers, CCTV systems and PCs; diagnosed hardware issues and ensured optimal performance of computer equipment.

Maintenance Troubleshooting Printers Technical Support Analytical Thinking