Rakesh Johnson
@rakeshjohnson
I resolve Microsoft 365 and SaaS support issues while protecting customer accounts.
IndiaWhat I'm looking for
At Concentrix, I provide front-line technical support for Microsoft customers through inbound and outbound voice support, resolving 30–45 cases daily while meeting SLA and quality targets.
I troubleshoot technical issues, deliver first-contact resolutions, and use Microsoft Dynamics CRM to create, track, document, and manage customer cases. I also perform secure identity verification and MFA reset processes within Microsoft’s Data Protection environment.
I work closely with internal teams to uphold Microsoft security and data protection standards while handling sensitive account-related requests. I enjoy simplifying complex problems for customers and delivering a positive support experience.
Alongside support work, I have over two years of freelance experience in video editing and digital content production, managing international client projects from concept through delivery.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Concentrix | 2025 – 2026
• Provide front-line technical support for Microsoft customers through inbound and outbound voice support.
• Resolve 30–45 customer support cases daily while maintaining SLA and quality targets.
• Perform secure identity verification and Multi-Factor Authentication (MFA) reset processes within Microsoft's Data Protection environment.
• Use Micro
Education
Degrees, certifications, and relevant coursework
Bharathidasan University
Bachelor of Commerce and Computer Application, Computer Application and Commerce
2019 - 2021
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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