At Concentrix, I handle Microsoft Sentinel, Microsoft 365, and cloud security support cases for Microsoft. I investigate identity, access, endpoint security, and API authentication issues, and work with Engineering and QA to identify root causes.
At Dominance Tech IT Solutions, I analyzed client data issues with SQL and Excel, managed cases in Zoho CRM and JIRA, and customized SSRS reports. Previously, at WNS, I led a team of 15 support executives and improved department KPIs by 25% through coaching and mentoring.
