At ITManager, I manage the IT demand pipeline and project roadmap while leading global support operations for the TOPAZ application. I work with business units to turn their needs into technical specifications and support API and EDI integrations between ERP and external systems.
As a BusinessAnalyst, I partnered with business users on ERP enhancements and helped deliver GST implementation and Port Omission automation. I also coordinated UAT, documentation, and end-user training; the work streamlined processes and reduced manual work by 40%.
