Devraj User
@devrajuser1
Transaction Operations Analyst who automated Excel templates to cut manual effort by 25% and built a sales data dashboard.
IndiaWhat I'm looking for
At Concentrix Daksh Services Pvt Ltd, I processed and validated 500+ weekly purchase orders with 99.9% accuracy. I also designed and implemented Excel automation templates that reduced manual effort by 25%.
I built an interactive sales data dashboard in Microsoft Excel to support data-driven decisions and identify customer churn trends. At Teleperformance India, I provide support to international clients and use internal tools to track customer interactions and share process-improvement feedback. I’m looking to transition into data analytics and help drive business decisions.
Experience
Work history, roles, and key accomplishments
International Customer Support
Teleperformance India
Jul 2025 - Present (1 year 3 months)
Provide high-level support to international clients, ensuring adherence to global service standards and quality benchmarks. Manage complex customer queries and technical troubleshooting within a fast-paced environment to maintain high satisfaction ratings.
Transaction Operation Analyst
Concentrix Daksh Services Pvt Ltd
Jan 2022 - Apr 2025 (3 years 3 months)
Processed and validated 500+ weekly purchase orders with 99.9% accuracy, ensuring seamless billing and fulfillment. Reduced manual effort by 25% by designing and implementing Excel automation templates.
Education
Degrees, certifications, and relevant coursework
BMS College of Commerce and Management
Bachelor of Business Administration, Finance
2019 - 2021
Bachelor of Business Administration in Finance from BMS College of Commerce and Management from 2019 to 2021.
UpGrad
Business Analytics, Business Analytics
Completed a certification in Business Analytics from UpGrad.
Simplilearn
Excel Foundations, Excel
Completed a certification in Excel Foundations from Simplilearn.
Digital Marketing, Digital Marketing
Completed a certification in Digital Marketing from Google.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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