At Wipro, I supported users of business software across logistics, hospitality, and healthcare contexts. I clarified symptoms, assessed impact, and documented findings while following resolution or escalation paths.
At Tricky Sys, I provided technical and SaaS application support for hospitality and hotel software. I reviewed error details and logs, supported root cause investigations, and coordinated with development or infrastructure teams on resolution.
At Infosys, I supported enterprise banking applications and IT operations through incident triage, production support, and system troubleshooting. I used SQL for troubleshooting and data validation, and coordinated with development, QA, and business teams on root cause analysis.
Across my support work, I contributed to an 18% improvement in first-contact resolution and helped reduce manual effort by 25% through process improvement and automation initiatives. I use AI assistants to organize investigations and documentation, and validate suggestions before applying them.
