Rajat Mahajan
@rajatmahajan
NOC and Network Operations specialist driving 4G/5G reliability, fault resolution, and uptime excellence.
IndiaWhat I'm looking for
I am a network operations and NOC management specialist with over 10 years of hands-on experience across 4G, 5G, WiFi, and Small Cell environments. I focus on fault management, incident response, and proactive monitoring to ensure high service availability.
Throughout my career I have resolved 200+ critical incidents monthly with 95% SLA adherence and maintained 99.9% network uptime through TEMIP and Everest monitoring. I have executed 100+ IOS/software upgrades and hardware configurations to improve system stability.
I lead 24x7 NOC operations, coordinate field engineers, and manage vendor and customer communications to improve resolution efficiency and client satisfaction. I also handle ticketing, SAP-based material management, and operational reporting to management.
I bring strong technical expertise with tools like SSH, ENAM, NOCAPS, NETSPAN, LSMR and Putty, combined with leadership in shift scheduling, staff training, and process documentation to deliver reliable network services.
Experience
Work history, roles, and key accomplishments
Deputy Manager - L1 FM
Reliance Jio Infocomm Ltd
Aug 2022 - Present (3 years 2 months)
Lead L1 fault management and NOC operations for 4G/5G/WiFi/Small Cell networks, resolving 200+ incidents monthly with 95% SLA adherence and maintaining 99.9% nationwide uptime through proactive monitoring and upgrades.
ISP Engineer
Reliance Jio Infocomm Ltd
Feb 2019 - Jul 2022 (3 years 5 months)
Directed NOC operations and infrastructure monitoring, achieving 99.9% system availability while reducing fault detection time by 30% and cutting MTTR by 20% through alarm management and field coordination.
NOC Executive
Reliance Jio Infocomm Ltd
Feb 2017 - Jan 2019 (1 year 11 months)
Managed 24x7 NOC shifts, led stakeholder and vendor collaboration to improve client satisfaction by 20%, and implemented system upgrades that reduced outages by 15%.
Field Engineer
Toshniwal Controls Pvt Ltd
Jul 2015 - Jan 2017 (1 year 6 months)
Executed end-to-end network installations, testing and maintenance, reducing downtime incidents by 20% and ensuring documentation and compliance for customer deployments.
Education
Degrees, certifications, and relevant coursework
VEE Software Solution (Training Program)
Training Program, Software and Hardware
2015 - 2015
Completed a 6-week training program covering software and hardware topics relevant to IT support and network maintenance.
Chandigarh Group of Colleges
Bachelor of Technology, Electronics and Communication Engineering
Bachelor of Technology in Electronics and Communication Engineering completed in 2015 with coursework relevant to networking and telecommunications.
HPHCL Technologies (Training Program)
Training Program, Networking
2012 - 2012
Completed a 6-week networking training program focused on networking fundamentals and practical skills.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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