Raina Vasquez
@rainavasquez
Detail-oriented Remote Intake Specialist delivering compliant client services and precise billing support.
United StatesWhat I'm looking for
I’m an enthusiastic, detail-oriented Remote Intake Specialist focused on delivering exceptional client service with accuracy and compliance. I bring a proven track record of ensuring quality in financial documentation while building strong client relationships.
In client services, I delivered exceptional support and boosted satisfaction by 30% by streamlining processes and implementing feedback systems. I reduced response time by 40% for client inquiries and increased client retention by 25% through personalized service.
As a Closing Disclosure Specialist, I managed Closing Disclosures with 100% compliance rates. I streamlined workflows to reduce average closing time by 20%, collaborated with lenders and agents to expedite timelines, and implemented quality control that decreased errors by 15%.
From my experience across disclosure and billing roles, I’ve consistently improved operations through audits, regulation awareness, and process improvement. I achieved 95% billing accuracy, ensured 100% on-time delivery, reduced billing errors by 30% annually, and increased revenue collection efficiency by 25% through proactive follow-ups.
Experience
Work history, roles, and key accomplishments
Provided client support and boosted customer satisfaction by 30%. Streamlined intake processes to cut response time by 40% and increased retention by 25% through personalized service and feedback improvements.
Closing Disclosure Specialist
Village Capital & Investment
Aug 2024 - Jul 2025 (11 months)
Managed Closing Disclosures with 100% compliance and reduced average closing time by 20% through process streamlining. Coordinated with lenders and agents and implemented quality controls to decrease errors by 15%.
Disclosure Specialist
Academy Mortgage Corporation
Jun 2020 - Jul 2024 (4 years 1 month)
Drove initiatives that reduced operational costs by 15% while maintaining current knowledge of regulations and best practices. Conducted audits to identify and mitigate risk and achieved recognition for strong performance in data management.
Maintained 95% billing accuracy, minimizing disputes while ensuring 100% on-time delivery across high-volume billing cycles. Streamlined billing processes to reduce errors by 30% annually and improved revenue collection efficiency by 25% via proactive follow-ups.
Education
Degrees, certifications, and relevant coursework
Salt Lake Community College
Associate's degree, Business Administration (Administrative Management)
Activities and societies: Capstone project on business strategy development.
Completed an associate program in business administrative management and finished a capstone project focused on business strategy development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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