Rahul Sharma
@rahulsharma57
Microsoft Dynamics 365 CE consultant leading ERA Group’s CRM implementation and building AI accelerators that increased CRM adoption by 30%.
IndiaWhat I'm looking for
At ERA Group, I head an ERP/CRM implementation covering cost optimization, supplier management, contract workflows, and client engagement automation. I also support go-to-market strategy and shape ERP/CRM roadmaps with prospects.
As Technology Specialist — MS D365 Practice, I monitored data flows from multiple DMS systems, resolved failures, and supported AX-to-Data Warehouse translation for dashboards and reporting. I also built AI accelerators for sentiment scoring, predictive sales, and lead intelligence that increased CRM adoption by 30%.
As Tech Lead — Microsoft Dynamics 365, I managed CRM operations for 15+ NGOs across New Zealand, led D365 cloud migrations, and integrated D365 Field Service to optimize dispatching and scheduling. I delivered dashboards, automation, and data models, alongside user training and adoption rollouts.
Earlier, I delivered CRM transformations and implementations across enterprise clients and sectors including Retail, Manufacturing, and BFSI. My work has included Power Platform and IoT integrations, Field Service scheduling automation, data migration, and building backend modules, APIs, CRM portals, and workflow engines.
Experience
Work history, roles, and key accomplishments
Practice Lead — Enterprise Applications
ERA Group
Sep 2025 - Present (1 year 1 month)
Lead a multi-country ERP/CRM practice covering delivery governance, capability development, solution architecture, and pre-sales leadership. Head ERP/CRM implementation for ERA Group, covering cost-optimization lifecycle, supplier management, contract workflows, and client engagement automation.
Monitored nightly data flows from multiple DMS systems into intermediary tables, validating load success and resolving failures promptly. Performed continuous environment upkeep, health checks, cleanup activities, integration log reviews, and error resolution.
Oversaw daily and nightly batch monitoring across CRM, DMS, and reporting systems, ensuring error-free execution. Conducted RCA on data sync issues, unposted batches, failed plugins, and incomplete staging records.
Delivered CRM transformations for Fortune 500 clients. Integrated IoT + Power Platform for predictive maintenance solutions.
Built and scaled the internal D365 practice. Delivered CRM implementations across Retail, Manufacturing & BFSI.
Delivered CRM implementations, integrations, and data migration activities. Managed requirements, workflows, process mapping, and client training.
Built backend modules, APIs, CRM portals and workflow engines. Led debugging, optimization, and deployment activities.
Education
Degrees, certifications, and relevant coursework
Galgotias Institute of Management & Technology
Master of Computer Applications, Computer Applications
Master of Computer Applications (MCA) degree from Galgotias Institute of Management & Technology, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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