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Pratima Gupta

@pratimagupta

Dynamics 365 CRM Technical Lead at SYNECHRON, delivering banking customer service solutions and a migration with 99.8% post-migration integrity.

India

Message

At SYNECHRON, I customize and deploy Dynamics 365 Customer Service for a B2C Wealth Management banking project. I also designed a C# transformation utility for migrating legacy data to Dynamics 365 CE, achieving 99.8% post-migration integrity.

At VIRTUSA LIMITED, I led a Dynamics 365 Field Service data migration and mentored developers. I implemented an Employee Leave Request solution using Power Automate, SharePoint, and Dataverse, reducing manual effort by 40%, and helped automate deployments with CI/CD pipelines.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Synechron

Dec 2024 - Present (1 year 11 months)

Customized and deployed Dynamics 365 Customer Service solutions for a B2C Wealth Management banking project, improving case management and operational efficiency. Delivered enterprise data migration from legacy systems to Dynamics 365 CE with zero data loss and 99.8% post-migration integrity.

SharePoint Dynamics 365 Customer Service C#Data Migration SharePoint Integration Security Architecture Stakeholder Management

Lead Software Engineer

Virtusa Limited

Sep 2022 - Oct 2024 (2 years 1 month)

Led end-to-end data migration from legacy systems to Dynamics 365 Field Service, overseeing data mapping, cleansing, validation, and reconciliation. Mentored a team of developers and improved deployment efficiency by transitioning to automated CI/CD pipelines.

Dynamics 365 Field Service Data Migration Power Automate SharePoint Dataverse CI CD Team Leadership

Senior Software Engineer

HSBC

Aug 2021 - Sep 2022 (1 year 1 month)

Customized and configured the sales module for banking B2C using JavaScript, flows, and plugins. Implemented automated unit testing with FakeXrmEasy and reduced application load time by 20% using Power Automate.

Dynamics 365 Sales JavaScript Power Automate FakeXrmEasy Unit Testing Secure Coding

Senior Associate Technical Consultant

Infosys Limited

Apr 2020 - Jul 2021 (1 year 3 months)

Increased sales efficiency by 20% through end-to-end customization and configuration of a Sales Module Application using JavaScript, plugins, and flows. Designed a scalable security framework and enhanced application loading time by 20% using Power Automate.

Dynamics 365 Sales JavaScript Plugins Power Automate SonarQube Security Frameworks

Associate Consultant

Pragmasys Consulting LLP

Mar 2017 - Mar 2020 (3 years)

Enhanced efficiency of a visa application system by rectifying coding errors and integrated data with a secondary system using C# web services. Implemented a Sales Module Application end to end, driving a 20% revenue increase.