At Simplotel, I manage a 60+ account enterprise B2B SaaS portfolio across domestic and international markets, including the US and North America. I lead revenue planning, upsell and cross-sell strategy, executive stakeholder relationships, and escalation management for hospitality technology customers.
I drove 43% account revenue growth in Q3 2025 and 71% in Q4 2025 through upsell campaigns and data-driven account planning. My 150% KPI attainment and #1 GHA upsell ranking across two consecutive quarters led to my promotion to Senior Customer Success Manager in March 2026.
I own the full customer lifecycle, from onboarding and adoption through retention, renewals, and expansion. I partner closely with Product and Tech on PMS, POS, and IDS integration requirements, using SEO, GHA, and booking-engine data to shape C-suite recommendations.
Earlier, at Collegedunia, I managed a 200+ lead pipeline in Zoho CRM, achieved 150% of monthly quota, and counseled more than 1,000 students and parents across 50+ universities.
