Open to opportunities

Rahul Kishnani

@rahulkishnani

Message

I build GenAI product experiences that improve adoption, retention, and revenue.

India

Message

What I'm looking for

I'm looking to build GenAI and SaaS product experiences where I can own customer problems end to end, use data and experimentation to improve adoption and retention, and work with distributed global teams.

I've worked on Adobe Creative Cloud experiences including Adobe Express and AI Assistant, improving adoption by 25% and contributing INR 35–40L in incremental annual revenue through funnel analysis and redesigned engagement flows.

I turn customer signals into product decisions: writing PRDs and acceptance criteria, testing workflows, building LLM-powered prototypes, and reporting adoption, retention, churn, and revenue metrics to leadership across global teams.

Experience

Work history, roles, and key accomplishments

Senior Retention Specialist

Adobe

Apr 2025 - Aug 2026 (1 year 4 months)

Drove 25% adoption of Adobe Express and AI Assistant, contributing INR 35-40L in incremental annual revenue. Owned end-to-end retention workflows, designed at-risk account classification, and led cross-functional coordination.

GenAI LLM Prompt Engineering A B Testing Funnel Analysis Cohort Analysis Retention Jira Notion Figma Salesforce Zendesk Slack ChatGpt Claude

Customer Support Specialist

Vaibhav Global Ltd.

Feb 2024 - Apr 2025 (1 year 2 months)

Supported omnichannel retail customers across web, iOS, and Android. Mapped recurring contact drivers into improvement proposals and exceeded cross-sell and upsell KPIs.

Customer Support Omnichannel Cross Selling Upselling Data Analysis

Technical Support Representative

Adobe

Sep 2022 - Aug 2023 (11 months)

Acted as product feedback loop for Adobe Express and AI Assistant, contributing to 18% adoption uplift and INR 20L in retention revenue. Designed onboarding and objection-handling flows, achieving 91-93% CSAT.

Customer Support Technical Support CSAT NPS Onboarding Objection Handling Adobe Express Assistant.To

Sales Officer - Banking & Fintech

M & M Marketing

Nov 2021 - Jun 2022 (7 months)

Sold banking and payments products across a multilingual EMEA customer base, achieving 20% higher conversion than team average. Built a consistent qualified-lead pipeline contributing to monthly revenue growth.

Sales Banking Fintech Customer Profiling Lead Generation