Rahmat Hidayat
@rahmathidayat
Application support specialist at PT Liberty Jaya, assigned to PT L'Oréal Indonesia, who supported 20+ DMS rollouts.
IndonesiaWhat I'm looking for
At PT Liberty Jaya, assigned to PT L'Oréal Indonesia, I supported onboarding across 20+ distribution management system rollouts, guiding users from setup to independent use. I trained admins and sales users and created step-by-step guides and FAQs for key DMS features.
I resolved functional, sales transaction, and inventory issues for 100+ users across 30+ distributors using DMS Newspage and Aforza. I also handled user requests through remote support tools, managed access and permissions requests, and documented and escalated complex issues through ServiceNow.
Experience
Work history, roles, and key accomplishments
Freelance Data Entry
Freelance
Jan 2026 - Present (10 months)
Performed data entry tasks on a freelance basis.
IT Application Support Specialist
PT Liberty Jaya
Jan 2018 - May 2026 (8 years 4 months)
Supported onboarding of new distributors across 20+ system rollouts, guiding users from setup to independent use. Resolved functional, sales transaction, and inventory issues for 100+ users across 30+ distributors on DMS Newspage and Aforza.
Agriculture Business & Training
Agriculture Business & Training
Dec 2015 - Apr 2017 (1 year 4 months)
Engaged in agriculture business and training activities.
Engineer Support
PT PHE ONWJ
Dec 2014 - Nov 2015 (11 months)
Prepared technical documentation including drawings and project scopes for field operations. Coordinated with multiple departments to ensure efficient maintenance execution and managed offshore maintenance schedules.
Document Control
PT Sarku Enjinering Utama
Mar 2013 - Nov 2014 (1 year 8 months)
Managed document flow between company and clients with accuracy and traceability. Maintained Master Document Register and ensured compliance with numbering procedures.
Education
Degrees, certifications, and relevant coursework
Orbit Future Academy
AWS re/Start Program, Cloud Computing
2026 -
Currently participating in the AWS re/Start Program, preparing for the certification exam.
Hacktiv8
Web Developer Course, Web Development
Completed a Web Developer Course at Hacktiv8 in 2017.
Bandung Institute of Technology
Bachelor's Degree, Chemical Engineering
Pursued a Bachelor's Degree in Chemical Engineering at Bandung Institute of Technology, completing in 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
Job categories
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