Open to opportunities

Rahima Khan

@rahimakhan

Customer support and operations professional with experience in high-volume email communication, client coordination, and documentation.

Pakistan

Message

What I'm looking for

I'm looking for opportunities where I can combine relationship management, marketing communications, content strategy, and social media execution while contributing to process improvement and cross-functional collaboration.

At EFU Life Assurance, I manage 70–100 monthly policy issuance cases, coordinate with 50–100 sales representatives and branch personnel, and handle 250–300 daily operational communications.

I improve documentation accuracy through templates and communication formats, guide teams on submission standards, and help keep high-volume bancassurance operations moving during month-end cycles.

As a freelance social media manager, I grew an Instagram audience to 6,000+ followers, achieved engagement rates up to 28.5%, generated 46 paid course enrollments, and attracted 300+ masterclass registrations through content strategy, copywriting, and community engagement.

Experience

Work history, roles, and key accomplishments

Current

Relationship Management Officer

Current

EFU Life Assurance Ltd.

Oct 2025 - Present (10 months)

Manages 70–100 monthly policy issuance cases, coordinates with 50–100 sales representatives and branch personnel, and handles 250–300 daily communications. Developed documentation templates and streamlined processes to improve accuracy and reduce follow-ups.

Bancassurance Policy Issuance Compliance Documentation Stakeholder Management Coordination Process Improvement

Freelance Social Media Manager

Self Employed

Jan 2022 - Dec 2023 (1 year 11 months)

Developed and executed content strategies and engagement plans for Instagram, growing a personal brand to 6,000+ followers and achieving engagement rates up to 28.5%. Generated 46 course enrollments and 300+ masterclass registrations through content-driven marketing.