At MICROFINANCECOMPANY, I identified and automated repetitive workflows in overdue-debt operations. The recurring actions had previously required around 4–7 hours of employee time per day across portfolios of approximately 2,000.
I used AI-assisted analysis to classify customer responses and automatically flag cases for legal escalation.
As Art Director at AZERBAIJAN—BAKU, I coordinated an international program for a restaurant group’s first project in Baku. I also created and maintained Excel-based budgets and plans, with a focus on planning, cost control, and operational accuracy.
