Constantin Kozin
@0002951
Reporting & data analyst specializing in Excel/Python automation and SQL-driven insights for leadership decisions.
What I'm looking for
I’m a Reporting & Data Analyst with 6+ years of experience in financial operations, reporting, and process automation within a large enterprise environment. I build Excel- and Python-based reporting workflows that analyze operational performance and support management decision-making with data-driven insights.
In my current role, I developed automated reporting and Excel workflow solutions using Python, SQL, and openpyxl to reduce manual workload and streamline repetitive data-processing tasks. I extract and validate data using SQL and large Excel datasets, then prepare dashboards and executive reports under tight deadlines—even within restricted technical infrastructure and legacy system limitations. I also mentor colleagues and share automation and reporting best practices across departments, and was promoted to Expert for contributions in analytics, process automation, and operational improvements.
Before that, I transitioned from front-line support into training and quality, building onboarding and upskilling programs for customer support agents. I analyzed training effectiveness, maintained green performance metrics, and helped develop a high-performing team from scratch through coaching, feedback, and performance reviews.
Experience
Work history, roles, and key accomplishments
Reporting Analyst / Expert
СБЕР
Feb 2023 - Present (3 years 4 months)
Developed automated reporting and Excel workflows using Python, SQL, and openpyxl to support operational and leadership decision-making. Built internal tools to reduce manual reporting workload, analyzed performance metrics for senior dashboards, and were promoted to Expert for analytics and process automation contributions.
Training & Quality Analyst
СБЕР
May 2021 - Feb 2023 (1 year 9 months)
Transitioned from customer support to training and mentoring roles, building onboarding and upskilling programs for support agents. Analyzed training effectiveness, coached internal trainers for consistent quality, and maintained green team performance metrics while leading a high-performing team from scratch.
Customer Support Specialist
СБЕР
Jan 2019 - May 2021 (2 years 4 months)
Provided phone and chat customer support for general and personalized banking inquiries in a high-volume contact center. Consistently ranked in the top 5% for quality and productivity KPIs and supported new employees through peer knowledge-sharing.
Education
Degrees, certifications, and relevant coursework
Yekaterinburg Automobile and Road College
Technician, Automotive Transport Maintenance and Repair
2014 - 2018
Technician program in Automotive Transport Maintenance and Repair completed from September 2014 to June 2018.
Availability
Location
Authorized to work in
Job categories
Skills
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