Radisa Jovanovic
@radisajovanovic
Crypto community and customer support specialist with 6+ years in trading ecosystems.
SerbiaWhat I'm looking for
I’m a remote customer support and crypto community support specialist, grounded in strong written English and deep familiarity with trading, crypto, fintech, and online platform ecosystems. I’ve built my comfort responding fast in real-time across international time zones, including night shifts and weekend coverage.
I bring more than 6 years of active involvement with crypto exchanges, trading platforms, fintech applications, and online financial communities, plus more than 3 years of forex trading experience. I’m comfortable with crypto exchanges, wallets, trading terminology, prop firms, IB systems, exchange workflows, and user-side troubleshooting.
In my remote/freelance support work since 2022, I handle live chat, email, and community channels with clear, professional communication under pressure. I support issue clarification, troubleshooting guidance, escalation support, and community moderation—always focused on fast resolution and a smooth user experience.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Freelance
Jan 2022 - Present (4 years 4 months)
Delivered remote customer and community support via written communication (email and real-time chat) from 2022 to present, handling issue clarification, troubleshooting guidance, and escalation support. Maintained clear communication under pressure while working independently with minimal supervision.
Crypto Trading & Platforms
Self-Directed Trading
Jan 2018 - Present (8 years 4 months)
Provided self-directed involvement across crypto exchanges, trading platforms, fintech applications, and online trading communities for 6+ years, supporting user-side workflows such as navigation, transfers, and troubleshooting. Applied 3+ years of forex trading experience with familiarity across prop firm and IB systems.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Earned a High School Diploma in Serbia.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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