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Racoon 00

@racoon00

Community Manager at SolSea/ALL.ART who grew a web3 community to 100,000+ Discord members and helped launch a $2.7M token IDO.

Serbia

Message

At SolSea/ALL.ART, I built and managed a web3 community that grew to 100,000+ Discord members, 200,000+ on Twitter, and 20,000+ on Telegram. I led a team of seven and established 24/7 support.

I orchestrated a token IDO that raised $2.7M and drove 300% growth in social engagement within three months. I also secured 500+ partnerships, including collaborations that generated over $200,000 in profit.

At SupportYourApp, I currently lead a marketing and lead-validation project for a luxury automotive brand. Our workflows reduced routine validation workload for retail partners by 87%, and I handle high-value client interactions for UHNW prospects and VIPs.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Marketing & Lead Validation

Current

SupportYourApp

Mar 2025 - Present (1 year 7 months)

Launched and led a new project for a luxury automotive brand, managing a team responsible for validating, nurturing, and processing inbound leads. Developed optimized workflows that reduced routine validation workload by 87% and ensured 98% of retailer-marked successful leads were centrally validated.

Lead Validation Marketing Campaigns Team Leadership Customer Relationship Management Data Driven Reporting Workflow Optimization High Net Worth Client Management

Technical Support Expert / Customer Support Consultant

SupportYourApp

Jan 2023 - Dec 2025 (2 years 11 months)

Promoted for outstanding performance in technical and customer support roles. Managed VIP onboarding, B2B contracts, and complex technical issues for fintech and SaaS clients, including high-end clients from Europe's prestigious football leagues.

Technical Support Customer Support VIP Onboarding B2B Contracting Fintech SaaS QA Processes Bug Identification Product Quality Enhancement

Community Lead

SolSea/ALL.ART

Jan 2021 - Dec 2023 (2 years 11 months)

Built and managed a web3 community from the ground up, scaling to 100,000+ Discord members, 200,000+ Twitter followers, and 20,000+ Telegram members. Orchestrated a token launch (IDO) raising $2.7M and secured 500+ partnerships generating over $200,000 in profit.

Community Building Web3 NFT Blockchain Discord Twitter Telegram Token Launching IDO Partnership Management Marketing Campaigns AMAs Event Management Funds Management Social Media Strategy

Customer Service Manager

Marigold Communications

Jan 2020 - Dec 2021 (1 year 11 months)

Led a team of 35, overseeing daily operations and customer experience for luxury/VIP transport and government contracts. Implemented new customer relations models, improving satisfaction and operational efficiency.

Team Leadership Customer Experience Operations Management Luxury Transportation Government Contracts Client Relations Partnership Management