RACHNA BRID
@rachnabrid
Architectural Drafter focused on precise documents, with leadership experience in customer service and process improvement.
What I'm looking for
I’m an Architectural Drafter currently working at Vetutkar & Associates, where I look after all draft and documents work. I bring a detail-focused approach to keeping documentation accurate, organized, and ready for use.
Before this, I built strong customer-facing experience across airlines and corporate service environments, including as a Senior Customer Service Advisor at Concentrix Air India Process. I led a team in resolving complex customer inquiries, mentored junior advisors, streamlined customer feedback processes to improve response times, and analyzed service trends to support operational improvements and efficiency gains.
Earlier roles included Receptionist and front office positions (including Front Office Executive at Mumbai Airport Lounge Service). Alongside my education, including a Diploma in IATA and training in COMPUTERIZED RESERVATION SYSTEM (AMADEUS), I rely on fluent communication in English and Hindi, leadership, time management, patience, empathy, and problem solving—and I’m seeking a position in a professional and dynamic organization to utilize and upgrade my knowledge while contributing to the growth organization and my career.
Experience
Work history, roles, and key accomplishments
Architectural Drafter
Vetutkar & Associates
Jul 2025 - Present (1 year)
Handled drafting and document-related work, ensuring accuracy and timely preparation of required materials.
Senior Customer Service Advisor
Concentrix Air India Process
Aug 2024 - Jan 2025 (5 months)
Led a team to resolve complex customer inquiries, improving overall service quality. Mentored junior advisors and streamlined customer feedback processes to enhance response times and satisfaction.
Receptionist
Indigo Airlines - Interglobe Aviation Limited
Mar 2022 - Aug 2024 (2 years 5 months)
Provided front-desk reception support for airline operations and supported customer-facing service in a fast-paced environment.
Front Office Receptionist
Swa Astiva Aesthetic Laser Clinic
May 2018 - Oct 2018 (5 months)
Managed front-office reception duties for aesthetic clinic visitors, supporting smooth customer flow and communication.
Front Office Executive
Mumbai Airport Lounge Service (MALS)
Jan 2015 - Jan 2017 (2 years)
Managed customer care for two years, delivering front-office support and service in an airport lounge environment.
Education
Degrees, certifications, and relevant coursework
SNDT College, Matunga
Bachelor of Science, Human Development
2021 -
Completed a BSC in Human Development at SNDT College in Matunga starting in January 2021.
SNDT College, Matunga
HSC
2014 -
Completed HSC at SNDT College in Matunga starting in January 2014.
Guru Nanak English High School
SSC
2011 -
Completed SSC at Guru Nanak English High School starting in January 2011.
Availability
Location
Authorized to work in
Job categories
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