RACHNA BRID

I’m an Architectural Drafter currently working at Vetutkar & Associates, where I look after all draft and documents work. I bring a detail-focused approach to keeping documentation accurate, organized, and ready for use.

Before this, I built strong customer-facing experience across airlines and corporate service environments, including as a Senior Customer Service Advisor at Concentrix Air India Process. I led a team in resolving complex customer inquiries, mentored junior advisors, streamlined customer feedback processes to improve response times, and analyzed service trends to support operational improvements and efficiency gains.

Earlier roles included Receptionist and front office positions (including Front Office Executive at Mumbai Airport Lounge Service). Alongside my education, including a Diploma in IATA and training in COMPUTERIZED RESERVATION SYSTEM (AMADEUS), I rely on fluent communication in English and Hindi, leadership, time management, patience, empathy, and problem solving—and I’m seeking a position in a professional and dynamic organization to utilize and upgrade my knowledge while contributing to the growth organization and my career.