RRRachel Russo
@rachelrusso
Customer-focused service professional skilled in leadership, client care, and operations.
United StatesWhat I'm looking for
I am a driven service professional based in Pensacola, Florida, with progressive experience in customer-facing roles and team leadership. Over multiple roles I have developed reliable operational skills, trained and supported team members, and consistently delivered high client satisfaction.
My background includes barista and shift-lead responsibilities where I handled cash management, inventory ordering, opening/closing operations, and staff training. I completed a cosmetology apprenticeship and hold both an AA degree and a cosmetology certificate, combining technical service skills with strong communication and problem-solving abilities.
I am seeking a stable, growth-focused role where I can contribute dependable leadership, excellent customer service, and continued professional development to support long-term career and personal goals.
Experience
Work history, roles, and key accomplishments
Hair Stylist
Salon San Carlos
Jan 2023 - Present (2 years 8 months)
Completed a professional apprenticeship and provides client consultations and styling services with strong technical skills, achieving high client satisfaction and collaborating effectively in a fast-paced salon.
Shift Lead
The Daily. Squeeze Juice and Smoothie Bar
Jan 2021 - Dec 2023 (2 years 11 months)
Led daily store operations including opening/closing, shift flow management, and accurate deposits; trained and supported team members while maintaining high customer service standards.
Barista
Bodacious Family of Companies
Jan 2018 - Dec 2021 (3 years 11 months)
Provided exceptional customer service and prepared specialty coffee beverages in a fast-paced environment; trained new hires, managed cash registers and daily deposits, and placed inventory orders to ensure smooth shift operations.
Education
Degrees, certifications, and relevant coursework
PCPensacola State College
Certificate in Cosmetology, Cosmetology
2022 - 2023
Completed a cosmetology certificate following an accredited program, including a six-month apprenticeship at a local salon.
PCPensacola State College
Associate of Arts, General Studies
2020 - 2022
Activities and societies: President's List; Member of Phi Theta Kappa; volunteer at Blue Angels Elementary.
Completed an Associate of Arts degree while achieving President's List recognition and Phi Theta Kappa membership.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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