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@rachelrusso
Customer-focused service professional skilled in leadership, client care, and operations.
I am a driven service professional based in Pensacola, Florida, with progressive experience in customer-facing roles and team leadership. Over multiple roles I have developed reliable operational skills, trained and supported team members, and consistently delivered high client satisfaction.
My background includes barista and shift-lead responsibilities where I handled cash management, inventory ordering, opening/closing operations, and staff training. I completed a cosmetology apprenticeship and hold both an AA degree and a cosmetology certificate, combining technical service skills with strong communication and problem-solving abilities.
I am seeking a stable, growth-focused role where I can contribute dependable leadership, excellent customer service, and continued professional development to support long-term career and personal goals.
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Work history, roles, and key accomplishments
Salon San Carlos
Jan 2023 - Present (2 years 10 months)
Completed a professional apprenticeship and provides client consultations and styling services with strong technical skills, achieving high client satisfaction and collaborating effectively in a fast-paced salon.
The Daily. Squeeze Juice and Smoothie Bar
Jan 2021 - Dec 2023 (2 years 11 months)
Led daily store operations including opening/closing, shift flow management, and accurate deposits; trained and supported team members while maintaining high customer service standards.
Bodacious Family of Companies
Jan 2018 - Dec 2021 (3 years 11 months)
Provided exceptional customer service and prepared specialty coffee beverages in a fast-paced environment; trained new hires, managed cash registers and daily deposits, and placed inventory orders to ensure smooth shift operations.
Degrees, certifications, and relevant coursework
Certificate in Cosmetology, Cosmetology
2022 - 2023
Completed a cosmetology certificate following an accredited program, including a six-month apprenticeship at a local salon.
Associate of Arts, General Studies
2020 - 2022
Activities and societies: President's List; Member of Phi Theta Kappa; volunteer at Blue Angels Elementary.
Completed an Associate of Arts degree while achieving President's List recognition and Phi Theta Kappa membership.
Software and tools used professionally
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