Rachel Jime
@racheljime
Administrative professional with 7+ years coordinating NGO programs, logistics, and bilingual communication.
NigeriaWhat I'm looking for
I’m a bilingual (English/French) administrative professional with over 7 years of experience in program coordination, logistics, and multi-cultural communication. I bring proven expertise in supporting NGO operations and facilitating high-level briefings within sensitive environments.
At Justina Foundation, I coordinated administrative support for 20+ NGO program workshops and retreats, managing registration and participant logistics. I also spearheaded the digitization of program archives, reducing document retrieval time by 60% and improving data security, while optimizing office inventory and procurement protocols to reduce operational downtime by 35%.
Earlier, as a French language & interpretation specialist, I translated official military briefings and provided real-time interpretation with strict confidentiality. I’ve also strengthened customer-facing operations through 6+ years of customer service, resolving 40+ daily inquiries and maintaining 95%+ CSAT using CRM and ticketing systems.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tilira Wine Tavern
Jan 2020 - May 2026 (6 years 4 months)
Resolved 40+ daily customer inquiries via phone, email, and live chat while maintaining 95%+ CSAT over six years. De-escalated complex complaints and partnered with internal teams to expedite billing and shipping issue resolutions using CRM/ticketing systems.
Program & Admin Assistant
Justina Foundation
Jan 2021 - Jan 2025 (4 years)
Coordinated administrative support for 20+ NGO program workshops and retreats, managing registration and participant logistics. Digitized program archives to cut document retrieval time by 60% and improved security while reducing operational downtime by 35%.
Administrative Assistant
FreshDotCom
Jan 2019 - Jan 2020 (1 year)
Supported program budget tracking, invoice preparation, and payroll processing with 100% accuracy. Implemented new document handling procedures that reduced internal processing delays by 25% and produced administrative reports for management using MS Excel and Word.
French Language Interpreter Coach
32 Artillery Brigade HQ
Jan 2016 - Jan 2018 (2 years)
Translated confidential military briefings and communications between French and English, ensuring strict confidentiality. Provided real-time interpretation during high-level meetings and designed language training programs for 20+ officers, managing logistics, curriculum, and assessments.
Education
Degrees, certifications, and relevant coursework
Benue State University
Bachelor of Arts, French
Earned a Bachelor of Arts (B.A.) in French at Benue State University in Makurdi.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Rachel ?
You can contact Rachel and 90k+ other talented remote workers on Himalayas.
Message RachelFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
