Rachel Hoàng
@rachelhoang
I’m a retail operations leader with 8+ years in fashion, driving KPI performance and SOP compliance.
VietnamWhat I'm looking for
I’m a strategic retail operations leader with over 8 years of experience in the fashion industry, with experience in merchandise coordination and optimizing in-store ordering processes.
In my current role as Senior Store Manager at HLA, I oversee team performance against rigorous operational KPIs and ensure compliance with complex standard operating procedures (SOPs).
I bring deep understanding of the Vietnamese retail market, and I act as a key partner for international product groups—providing on-site insights to optimize delivery schedules, while managing detailed inventory record-keeping for regional audit programs.
I also focus on continuous improvement, identifying and addressing bottlenecks in the pullback shipment process to improve efficiency for seasonal inventory rotations. Earlier experience as a Sales Assistant / Assistant to VM at Zara & Stradivarius supported visual merchandising and sales initiatives for globally recognized fashion brands.
Experience
Work history, roles, and key accomplishments
Senior Store Manager
HLA
Oct 2022 - Present (3 years 9 months)
Led in-store order coordination to ensure receiving, checking, and unloading met internal operational KPIs. Managed the store team, ensured SOP compliance, and supported inventory control, process improvement, and key customer coordination.
Assistant Manager
HLA
Oct 2018 - Oct 2022 (4 years)
Managed detailed inventory record-keeping to support regional audit programs. Identified and addressed bottlenecks in the pullback shipment process to improve efficiency for seasonal inventory rotations.
Sales Assistant & VM
Zara & Stradivarius (MAP Group)
May 2017 - Sep 2018 (1 year 4 months)
Supported visual merchandising and sales initiatives for globally recognized fashion brands as a sales assistant and assistant to the VM.
Education
Degrees, certifications, and relevant coursework
HLA Academy
2018 - 2022
Trained via HLA Academy as a VMP Assistant Manager/“The Trainer 3+” program, with an expected completion noted for May 2026.
Ho Chi Minh University of Industry
Bachelor’s Degree in Finance, Finance
2011 - 2015
Earned a Bachelor’s Degree in Finance at Ho Chi Minh University of Industry from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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