Rachel Harrell

-Scheduled appointments, managed cancellations, and coordinated treatment plans using electronic scheduling systems
-Answered multi-line phone system and responded to patient inquiries
-Maintain accurate patient records while ensuring HIPAA compliance
-Execute credit card transactions
-Secured 50 new monthly memberships by converting prospective walk-ins into premium members

-Implemented individualized behavior intervention plans to promote skill acquisition and reduce maladaptive behaviors
-Analyzed behavior data
-Collaborated with BCBA to conduct functional behavior assessments, identifying triggers and developing tailored interventions
-Used ABA therapy to emphasize functional communication skills using alternative communication systems

-Provided expert technical support for AutoCAD
-Troubleshooting user issues to ensure seamless design workflows, Resolved complex software bugs and installation issues with 3D printers, plotters, and scanners, enhancing user efficiency
-Restructured stockroom layout, enhancing product accessibility and reducing retrieval time
-Calculated and reported total revenue

Activities and societies: Dean's List 2022-2023; volunteer work with NAMI and Muncie Animal Rescue Fund; served as Communication Resource Assistant in College of Architecture and Planning

Completed a Bachelor of Psychological Science in Counseling with coursework and activities related to counseling and psychological sciences; made Dean's List 2022-2023.