Rabindra Shahi

I’m a results-driven operations professional with nearly 9 years of experience in transaction monitoring, fraud account reviews, regulatory operations, dispute resolution, and risk mitigation. I specialize in secure, real-time customer interactions through emails and chats, delivering clear, high-impact support while following internal policy protocols and evolving regulatory frameworks.

I lead meticulous investigations and documentation review for KYC/KYB requirements, perform mandatory OFAC screening and sanction checks, and detect suspicious patterns through AML-aligned analysis. In disputes and chargeback-related workflows, I ensure accurate tracking, evidence collection, and timely adjudication—then translate findings into structured case reports, risk-level assessments, and proactive fraud prevention controls.