Chandamita User

Conducted thorough investigations on identified and suspicious accounts, creating case files with supporting documentation. Monitored fraud claims to ensure validity, contacting merchants and financial institutions as needed. Ensured AML regulations were followed and escalated suspicious activities for further investigation.

Performed Second Line of Defense (SLoD) functions, making real-time risk control decisions by adjudicating account limitations. Screened US/Canada PayPal accounts for onboarding, verifying KYC/KYB. Ensured full implementation of AML regulations and PayPal policies in line with global standards.

Provided expert financial advice on mortgage loans and served as a relationship manager for assigned accounts. Developed payment plans based on borrower's financial status to help manage monthly mortgage debts. Ensured adherence to all federal and state compliance guidelines related to mortgages.

Conducted research on request forms submitted by clients and updated records based on information gathered from colleges and HR departments in the US. Responsible for verifying applicant details provided on forms. Performed internal audits for new joiners to maintain quality standards.

Provided merchants with comprehensive information regarding their requirements and bank reference numbers. Responded to merchant emails with appropriate solutions and monitored daily transactions. Supported the creation of reports and updates, and trained new team members.

Researched claim forms and referrals submitted by dental offices in the U.S. and updated records based on gathered information. Responsible for calculating and processing correct payments after verifying information on claim forms. Conducted internal audits for new joiners and colleagues to maintain quality.