Open to opportunities

Rabiatu Mohammed

@rabiatumohammed

Project Management Professional with 7+ years delivering cross-functional projects across telecoms, energy, and environment.

Nigeria

Message

What I'm looking for

I’m seeking a fully remote role with a UK, US, or international employer, where I can lead end-to-end delivery, strengthen CRM and reporting, and drive measurable outcomes through process improvement and stakeholder engagement.

I’m a Project Management Professional (IPMP) with over 7 years of experience delivering end-to-end projects across telecoms, energy, and environmental sectors. I’ve led cross-functional teams, managed stakeholder engagement, and driven measurable impact through process improvement and strong delivery discipline.

In my recent role as Project Officer & Acting Team Lead at National Energy Foundation (NEF), I managed energy efficiency project delivery to 100% compliance with deadlines, redesigned a CRM tracking system to reduce data entry errors by 30%, and trained 50+ residents and stakeholders—boosting grant uptake by 25%. I’ve also supported fibre product coordination and customer experience management in Nigeria for years, combining requirements gathering, data-driven insights, and reliable on-time delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Tysys EMEA

Oct 2023 - Oct 2024 (1 year)

Resolved 95% of customer issues within SLA timeframes by partnering with IT and operations teams. Maintained an average 2-hour response time and ranked in the top 10% for resolution speed.

Customer Support SLA Management Cross Functional Collaboration CRM Systems Quality Assurance performance reporting