Open to opportunities

Quyên Phạm

@quynphm

Message

ISTQB-certified Senior Manual QA Analyst specializing in end-to-end workflow and integration validation.

Vietnam

Message

What I'm looking for

I’m looking to drive high-impact manual and integration QA for enterprise platforms, partnering with product and ops on risk-based compliance workflows, and using AI-assisted testing to improve issue analysis, scenario coverage, and release confidence.

ISTQB-certified Senior Manual QA Analyst with 5+ years of experience testing enterprise Field Service Management and Financial & Accounting integration systems for Australian clients. I lead manual, end-to-end workflow validation—from quotation and job allocation to invoicing and operational reporting—using exploratory testing to uncover workflow inconsistencies and business logic gaps.

I validate API-driven operational workflows across web, mobile, and backend systems, including SQL-based backend data validation, RESTful API testing, OAuth2 authentication, and integration consistency checks. I also support compliance-focused operational workflows (WHS/OHS) through risk-based testing, and I’ve led a QA team of 4 while improving defect triage in Jira to reduce developer fix-time by 20%.

Experience

Work history, roles, and key accomplishments

Current

Senior Manual QA Analyst

Current

WorkBuddy (A8 Resources Co. Ltd)

Jan 2022 - Present (4 years 4 months)

Led end-to-end manual QA for enterprise Field Service Management workflows, including scheduling/dispatch, work orders, invoicing, and compliance operations for Australian clients. Coordinated QA across releases, led a team of 4, and improved Jira defect triage to reduce developer fix-time by 20%; performed integration testing with Xero, MYOB, QuickBooks, and Acumatica using SQL backend validation

Manual Testing Functional Testing Regression Testing Jira Integration Testing SQL Backend Validation MongoDB