Open to opportunities

Marcus Love

@marcuslove

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US Air Force Veteran with extensive IT and cybersecurity experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my cybersecurity expertise while contributing to a team focused on innovative solutions and continuous improvement.

I am a dedicated IT professional and US Air Force Veteran with over 10 years of experience in IT operations, information security, and risk management. My career has been marked by a commitment to excellence in technical support and cybersecurity, particularly within government and corporate environments. I have a proven track record in ServiceNow administration, troubleshooting, and user support, which has allowed me to effectively manage user access and resolve security issues.

Throughout my career, I have demonstrated expertise in risk analysis, security architecture, and compliance with federal cybersecurity policies such as RMF and NIST frameworks. My role as a Systems/Project Control Analyst at CACI Federal has further honed my skills in managing technical support across unclassified networks, while my previous experience at SAIC and the U.S. Army Corps of Engineers has equipped me with the ability to lead teams and implement security solutions that align with mission goals. I am passionate about continuous improvement and have successfully reduced approval times for security documentation by 25% and unauthorized access incidents by 15%.

Experience

Work history, roles, and key accomplishments

Current

Systems/Project Control Analyst

Current

CACI Federal

Jun 2024 - Present (1 year 1 month)

Provided first-line technical support across unclassified JWICS networks, managing user access, roles, and security issue resolution. Utilized ServiceNow to track, prioritize, and resolve incidents, while also troubleshooting SailPoint account and synchronization issues. Documented troubleshooting procedures and conducted regular user training sessions to improve operational efficiency.

ServiceNow Sailpoint Active Directory Okta Salesforce Technical Support User Training Documentation

Project Integrator

SAIC

May 2022 - May 2024 (2 years)

Led support efforts for network and system migrations, implementing access controls and resolving user access issues on Salesforce and ServiceNow. Supported the ISSM with Assessment & Authorization documentation and provided cybersecurity guidance for transitioning IT infrastructure to a secure Google Cloud environment, achieving 100% RMF compliance. Developed security documentation to obtain ATOs

Salesforce ServiceNow ATO Processes Google Cloud Risk Assessment

Administrative Officer (ITSM Branch)

U.S. Army Corps of Engineers

Apr 2020 - May 2022 (2 years 1 month)

Led service desk and configuration management teams, overseeing the administration of ERP applications and ensuring appropriate user access. Conducted monthly in-progress reviews and weekly activity report reviews to suggest improvements for efficacy. Collaborated with IT teams on system enhancements and upgrades, delivering training sessions and developing user guides on Salesforce usage.

Service Desk Configuration Management ERP Systems Salesforce System Enhancements User Training Technical Documentation

Help Desk Analyst (GS-08)

U.S. Department of Agriculture

Sep 2018 - Mar 2020 (1 year 6 months)

Provided technical support for workstation issues, including diagnosis, remediation, and application installation. Applied security policies and access controls, ensuring compliance with federal security regulations. Assisted in network defense initiatives, including security patching.

Technical Support Security Policies Access Control

Program Support Analyst

National Science Foundation

Sep 2016 - Sep 2018 (2 years)

Created and implemented data management techniques to streamline program reviews. Performed data validation and quality control, which improved IOD Division task management. Participated in monthly program reviews to ensure compliance and efficiency.

Data Management Data Validation Quality Control Program Review Process Improvement

Security Specialist

United States Air Force

Jan 2010 - Dec 2015 (5 years 11 months)

Served as an Information System Security Officer (ISSO), overseeing security operations for classified systems and implementing authentication and access control measures. Conducted threat-hunting operations and vulnerability assessments, maintaining 100% compliance with DoD cybersecurity policies. Led boundary protection initiatives, performed security audits, and trained over 200 personnel on cy

Authentication Access Control Vulnerability Assessment Boundary Protection Security Auditing Risk Analysis

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Cybersecurity & IA

Currently pursuing a Bachelor of Science in Cybersecurity & IA. Expected to graduate in May 2025.

University of Baltimore

Bachelor of Arts, Business Management

Completed a Bachelor of Arts in Business Management in May 2021. This degree provided a strong foundation in business principles and management strategies.